COMPLAINTS AND FEEDBACK

At My Safe Haven Ltd, we are committed to providing safe, compassionate, and high-quality crisis intervention and respite care for children and young people. We value the views of the children, families, professionals, and partners we work with, and we welcome all feedback about our services.

Your feedback helps us to improve, develop our practice, and ensure we continue to meet the highest standards of care and safeguarding. If something has gone well, we would be pleased to hear about it. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns promptly, fairly, and transparently.

All complaints are taken seriously and handled in line with our formal complaints procedure. We aim to respond respectfully, thoroughly, and within clear timescales. Making a complaint will not negatively affect the care or support provided to a child or family.

You can use the forms below to submit a complaint or provide general feedback. If you require support completing a form, or need information in an alternative format, please contact us directly and we will be happy to assist.